Frequently asked question (FAQ) pages to find answars.

General Question's

WordPress is a content management system (CMS) that allows you to easily create and manage websites. It's a great choice because of its flexibility, ease of use, and large support community.

We offer a wide range of services including custom design, theme and plugin development, site migration, performance optimization, security, and more.

Simply contact us through our online form or by phone to schedule an initial consultation. We will discuss your needs and goals for your website and provide you with a personalized proposal.

We have a team of highly experienced developers who have worked on a wide variety of WordPress projects, from small websites to large corporate portals.

Yes, we offer ongoing maintenance services including security and software updates, regular backups, performance monitoring, and technical support.

Yes, we can create a custom design that reflects your brand identity and meets your specific requirements for functionality and usability.

 We implement security best practices, such as installing security plugins, using strong passwords, and conducting regular security audits, to protect your website against online threats.

Yes, we offer search engine optimization (SEO) services that include keyword research, content optimization, metadata settings, and more, to improve your website's visibility in search results.

We provide ongoing technical support via email, live chat, or phone to resolve any technical issues or answer any questions you may have about your website.

 Development time varies depending on the complexity and scope of the project. We'll work with you to establish a realistic timeline and maintain constant communication throughout the development process.

We'll provide you with access to an intuitive admin panel where you can easily update your website's content, add new pages, upload images, and more, with no technical knowledge required.

You can reach out to our technical support team and we'll be happy to help you resolve any technical issues that may arise with your WordPress website.

 Yes, we offer migration services that include the transfer of content, design, and functionality from other content management systems to WordPress.

Yes, we can integrate your WordPress website with various platforms and services, such as customer relationship management (CRM) systems, e-commerce platforms, and social media.

We conduct extensive testing for functionality, performance, and browser compatibility to ensure that your WordPress website works properly in all situations.

 Yes, we offer one-on-one training services so you can learn how to manage and update your WordPress website effectively.

Yes, we can work with you to develop a robust content strategy that includes creating, publishing, and promoting content relevant to your audience.

We implement scalable development practices and use technologies that allow your WordPress website to grow and expand efficiently as demand increases.

 We design and develop your WordPress website following web accessibility guidelines to ensure it is accessible to people with disabilities and meets accessibility standards.

Yes, we offer WordPress-optimized web hosting services that ensure optimal performance, security, and reliability for your website.

Migrations Services

We can migrate a wide variety of websites, including those built on platforms like Joomla, Drupal, Squarespace, and static HTML.

We need access to your existing website, including files and database, as well as details about any custom functionality you want to keep.

 We perform 301 redirects to ensure that traffic and SEO are properly transferred to your new WordPress site.

 The migration time varies depending on the complexity of the existing website. We can usually complete the migration within a few business days.

Yes, we conduct extensive testing to ensure that all functionalities and content have been transferred correctly before the new site goes online.

Outsourced & Surrogate Hosting

 Outsourced hosting means that you are responsible for hiring and managing the hosting service, while surrogate hosting means that we take care of all aspects of hosting your website.

 We recommend specialized WordPress hosting services that offer features such as high speed, advanced security, and specialized support on the platform.

We implement advanced security measures, such as firewalls, real-time threat monitoring, and regular software updates, to protect your website against cyberattacks.

Our technical support team is available 24/7 to address any performance issues or downtime and ensure quick resolution.

Yes, we perform regular backups of your website and offer data recovery services in the event of a loss of information.

Cloud Integrations WordPress

We can integrate your website with a wide range of services and platforms, including customer relationship management (CRM) systems, email marketing tools, payment gateways, and social media.

We conduct extensive testing to ensure compatibility and proper functioning of all integrations before deploying them to your WordPress website.

Yes, we can develop custom integrations that fit your specific needs and enhance the functionality of your WordPress website.

 We are available to make modifications and updates to integrations as needed to ensure their continued and effective operation.

 Yes, our technical support team is trained to resolve any issues or questions related to integrations on your WordPress website.

Plugins WordPress

WordPress plugins are software extensions that add new functionality to your WordPress website. They’re important because they allow you to customize and expand your site’s capabilities quickly and easily.

We carefully select high-quality plugins that are secure, reliable, and compatible with the latest version of WordPress, to ensure optimal performance of your website.

 We conduct extensive testing to make sure that the selected plugins don’t affect your website’s performance. In case of problems, we look for alternatives or make adjustments to minimize the impact on performance.

Yes, we can develop custom plugins based on your specific requirements to add unique functionalities to your WordPress website.

 We perform regular updates to the plugins installed on your website and monitor for security vulnerabilities to ensure that your site is protected against online threats.

Themes WordPress

 WordPress themes are design templates that determine the visual appearance of your website. They’re important because they help create an engaging and consistent user experience for your site visitors.

 We offer custom theme development services that are tailored to your specific design and functionality needs and goals.

 We select themes based on their quality, design, functionality, and customizability, to ensure they fit your brand identity and meet your requirements.

 Yes, you can change themes at any time after your website launches. We are available to help you select and configure a new theme as needed.

 We conduct extensive testing on different devices and browsers to ensure that the selected themes are responsive and offer an optimal user experience on mobile devices.

Payments Methods

We accept a variety of payment methods, including credit cards, bank transfers, and online payment platforms such as AirTM and Stripe.

 Yes, we can discuss custom payment options for large projects or long-term plans, as needed.

 The payment process typically involves a down payment to begin the project, followed by partial payments as specific project milestones are reached, and a final payment before the website launches.

Yes, we generally require an initial deposit to secure your spot on our project list and start working on your project.

Yes, we offer prepayment discounts and long-term contract options for ongoing projects or recurring services.

Priority Assistance

Yes, we offer priority support services for urgent projects that require immediate attention and quick response.

We guarantee a quick turnaround time for customers requesting priority assistance, usually within a few business hours.

Yes, priority support services may be subject to additional fees, depending on the nature and urgency of the project.

 You can contact our technical support team and request priority assistance indicating the urgency and nature of the issue you are experiencing.

 Issues that significantly impact your website’s functionality or performance, as well as urgent development or security-related inquiries, may qualify for priority support.

Working Hours

Our regular business hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. Washington, District of Columbia time. However, we can adjust our schedules according to the needs of our clients and projects.

Yes, we offer after-hours emergency services for critical situations that require immediate attention and can’t wait until the next business day.

You can reach us through our usual contact channels, such as email or phone, and a member of our team will respond to your query as soon as possible.

 After-hours services may be subject to additional fees, depending on the nature and urgency of the issue or inquiry.

Sí, podemos proporcionar servicios de soporte técnico limitados durante los fines de semana para emergencias críticas que requieren una atención inmediata.


Custom Subscriptions

Our custom plans are designed to be specifically tailored to each client’s needs and goals, providing a unique and personalized approach to the development and maintenance of your website.

 The services included may vary depending on the client’s needs, but can range from web design and development to ongoing maintenance, security, performance optimization, and specialized technical support.

We work closely with you to understand your specific requirements and design a plan that aligns perfectly with your business goals and budget.

 Commitment minimums may vary depending on the scope and complexity of the project, but we strive to be flexible and adapt to each client’s individual needs.

You can contact our business team to schedule a free consultation and discuss your specific needs and goals.

Outsourced Fixed Maintenance Rate

It means you pay a fixed monthly or annual fee for our ongoing maintenance services, which include software updates, security monitoring, scheduled backups, and technical support.

The benefits include easier budget planning, access to high-quality maintenance services without the need to hire in-house staff, and the peace of mind that comes with knowing your website is in expert hands.

The fee is determined based on factors such as the size and complexity of the website, the level of service required, and the frequency of updates and technical support.

 We can customize your maintenance plan to include additional services as needed, and adjust the rate accordingly.

You can contact our team to discuss your maintenance needs and request a subscription to our outsourced maintenance plan.

By Surrogate Availability Guarantee

It means that we are committed to ensuring the availability and uptime of your website by implementing proactive and reactive measures to prevent and resolve any service disruptions.

 We implement server redundancy, real-time uptime monitoring systems, disaster recovery plans, and advanced security measures to minimize the risk of unplanned downtime..

We are committed to working quickly to identify and resolve any issues that cause downtime, and to compensate you based on the terms of our service level agreement (SLA).

 The surrogate availability guarantee is automatically included in our outsourced maintenance plans, and you can discuss the details and conditions with our sales team.

We are committed to compensating you in accordance with the terms and conditions specified in our service level agreement in the event that we fail to meet agreed uptime targets.

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